Malaya Tech Consulting is seeking a Technical Documentation & Research Analyst who can translate complex technical concepts into clear, user-friendly content and support our teams with relevant, up-to-date industry research. This role is essential to bridging the gap between our technical experts and our clients—making sure documentation, proposals, manuals, and internal knowledge are accurate, insightful, and easy to understand.
As part of a remote-first team, you’ll collaborate closely with consultants, developers, and stakeholders across multiple projects in the financial systems and ERP space. You’ll also play a key role in supporting client training, solution documentation, and market analysis.
Responsibilities
- Technical Documentation
- Create and maintain user manuals, system guides, API documentation, training materials, SOPs, and internal knowledge base.
- Draft clear and concise project documentation for custom-built systems, especially in finance and ERP (Anaplan, Odoo, etc.).
- Research & Analysis
- Conduct industry and competitor research, especially around financial systems, Anaplan, Odoo, and compliance (e.g., BIR CAS/EIS).
- Research evolving trends in finance technology, ERP, and software development to support product/solution development.
- Support internal teams with fact-checking, validation, and sourcing credible data.
- Collaboration
- Work closely with developers, consultants, and project managers to gather technical details and project requirements.
- Assist business development teams in writing proposals, pitch decks, and client-specific documentation.
- Compliance & Standards
- Ensure documentation meets relevant standards (e.g., BIR compliance for CAS/EIS) and aligns with client and internal policies.
Must Have
- Bachelor’s degree in information technology, Computer Science, Communications, Journalism, or related field.
- Proven experience (2+ years) in technical writing in a software or IT consulting environment.
- Strong command of English with excellent writing, editing, and proofreading skills.
- Ability to understand and simplify complex technical topics (software architecture, databases, APIs, etc.).
- Familiarity with at least one documentation or knowledge management tool (e.g., Confluence, Notion, Google Docs).
- Proficiency in MS Office or Google Workspace.
- Experience working in remote, collaborative environments.
Nice to have
- Basic understanding of software development technologies (VB.Net, SQL, Informatica, cloud/on-prem databases).
- Familiarity with financial systems or ERP (e.g., Anaplan, Odoo, Oracle APEX).
- Understanding of BIR CAS / EIS documentation and compliance requirements.
- Experience in preparing training materials or e-learning content.
- Graphic design or visual communication skills (for visual aids, diagrams, infographics).
- Experience with agile/scrum environments and collaboration tools (Jira, Trello, etc.).
What's great in the job?
- Great team of smart people, in a friendly and open culture
- No dumb managers, no stupid tools to use, no rigid working hours
- No waste of time in enterprise processes, real responsibilities and autonomy
- Expand your knowledge of various business industries
- Create content that will help our users on a daily basis
- Real responsibilities and challenges in a fast evolving company
Our Product
What We Offer
Each employee has a chance to see the impact of his work.
You can make a real contribution to the success of the company.
Several activities are often organized all over the year, such as weekly
sports sessions, team building events, monthly drink, and much more
Perks
A full-time position
Attractive salary package.
Trainings
12 days / year, including
6 of your choice.
Sport Activity
Play any sport with colleagues,
the bill is covered.
Eat & Drink
Fruit, coffee and
snacks provided.
